Privacy Policy
Last Updated: 20/02/2025
At www.lakeparkcruise.com (“we,” “us,” or “our”), we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data in line with Indian laws, including the Information Technology Act, 2000, and its amendments, along with relevant rules and regulations.
1. Information We Collect
We collect a range of information to enhance and improve our services.
1.1 Personal Information
Contact Details: Name, email, phone number, and address.
Booking Information: Details about your houseboat reservations, including any special preferences or requests.
Payment Information: Credit/debit card details and payment information. We partner with trusted third-party payment processors and do not store your payment details.
1.2 Sensitive Personal Data
Sensitive data, such as passwords, financial details (e.g., bank account or card information), or health data, is only collected when absolutely necessary for the services we provide, in accordance with Indian law.
1.3 Automatically Collected Information
Log Data: Technical details, including IP address, browser type, and operating system, collected when you visit our website.
Cookies: Small files stored on your device to enhance your experience (more details on cookies are provided below).
2. How We Use Your Information
We use your information to:
Process Bookings: Manage your houseboat bookings, handle payments, and communicate about reservations.
Customer Support: Address inquiries, requests, or issues you may have.
Personalize Your Experience: Customize your website experience with relevant content and offers.
Legal Compliance: Fulfill legal obligations, resolve disputes, and enforce our agreements.
Security & Fraud Prevention: Protect against unauthorized access and fraud.
3. Sharing Your Information
We do not sell or trade your personal data. However, we may share your information in the following cases:
Service Providers: We may share your details with third-party providers who assist with payment processing, email services, or analytics. These partners are required to keep your data confidential and use it solely for the purposes we specify.
Legal Requirements: We may disclose your information in response to legal processes, such as court orders or government requests.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
4. Cookies and Tracking Technologies
We utilize cookies and similar technologies to improve your experience on our site by understanding your preferences and usage patterns.
4.1 Types of Cookies
Essential Cookies: Necessary for basic website functionality.
Analytical Cookies: Help us assess site usage and improve performance.
Marketing Cookies: Track your activity across websites to serve personalized ads.
You can manage cookie preferences through your browser, though disabling cookies may impact site functionality.
5. Data Security
We employ reasonable security measures, in line with Indian law, to protect your personal information. While no method of online transmission is 100% secure, we strive to ensure your data remains safe.
6. Your Rights
Under Indian law, you are entitled to:
Access: Request access to your personal data.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request the deletion of your personal data, subject to certain legal restrictions.
Withdrawal of Consent: Withdraw consent for us to process your data, though this may affect our ability to provide services.
7. Children’s Privacy
Our services are not intended for children under 18, and we do not knowingly collect information from minors. If we become aware of any such data collection, we will take immediate steps to remove it.
8. Third-Party Links
Our website may include links to third-party sites. We are not responsible for the privacy practices or content of these external sites and encourage you to review their privacy policies.
9. Grievance Redressal
In accordance with the Information Technology Act, 2000, we have designated a Grievance Officer to address any concerns about the processing of personal data:
Grievance Officer: Joseph
Email: lpcalleppey@gmail.com
Phone: +91 9072222305
Address: F977+7MC, Marvel Jetty Road, Pallathuruthy, Pazhaveedu, Alappuzha, Kainakary South, Kerala 688003, India
10. Updates to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the “Effective Date” at the top will be modified accordingly. We encourage you to review this policy regularly.
11. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at:
Email: lpcalleppey@gmail.com
Phone: +91 9072222305
Address: F977+7MC, Marvel Jetty Road, Pallathuruthy, Pazhaveedu, Alappuzha, Kainakary South, Kerala 688003, India
